In my efforts to learn more about Social Networking I also attended IDC's event, "The Hype and Reality of Social Networking" last week with analysts Karsten Weide, and Rachel Happe.Karsten kicked off the event and had 3 main takeaways:
1. Lots of people are using Social Networks
- 37% of people use social networks (not including children)
- Include blogs, social bookmarking and video sharing usage goes up to 77%
- Add wiki's, reviews and classifieds and it increases to 87%
- 20% of business users actively contribute - which illustrates the importance of champions
2. Social Networks can make your business more successful
- Product Research - being able to listen to what is and is not working.
- eCommerce - Which products are good for me? User reviews allow for what?
- Marketing - but Karsten warns 'be careful, don't overdue it'
- Product Support - allow customers to help each other find work arounds and fix bugs
- Product Development
- Advertising - because there's a lot of inventory, there's a big revenue opportunity
- PR - If you're willing to open the kimono you'll gain credibility but if you start censoring, it won't work
3. The Time to Act is Now - Here are six golden rules to get started:
- There are first mover advantages - act now!
- Target young demographics, grow from there (consumer demographic is 25 and younger)
- Foster champions for viral content and marketing. Reward them publicly - even if you just give them a title.
- Utility - enable user generated content, interaction, productivity. Give people something to do and focus on making their lives easier.
- Leverage distribution, marketing, PR and brand
- Leverage mobile technology - mobile access to enhance richness of social networks and the immediacy of information.
Here are the 3 takeaways from Rachel's presentation:
1. As content and information increases social networks become more valuable
- Complexity drives adoption - 30-35% of business users are consuming content in Social Networks and 20% of business users are contributing content
- Utility is Key - users need to get more out of it than they put in
- Gathering implicit data to build a reputation over time by using explicit data through linking various profiles can increase value
2. Know and understand the type and objective of the Social Network
- Enterprise - this is a directed network with a focus on collaboration. When starting an entrprise forum start with forums, then blogs - then add other communications like chat, wiki, and shared project plans. Allow the community to mature before introducing new collaborative features.
- Self Service (ie. Ning) - marketing campaign and advertisement driven
- Brand-Centric - conversation is specifically around the brand and sharing of content
3. There are inhibitors of Social Networks that enterprises need to address
- Lack of Standards - no federated user access
- Lack of Clear Member Value - do they get more out of it than they put in?
- Enterprise Risk Aversion - perceived lack of control; legal concern
- Unclear Information Policies - unclear guidelines for users; poor reaction from users to management decisions
- Poor Understanding of Social Dynamics - low uptake due to lack of compelling value; poor or delayed reaction to community generated concerns
Overall it was a great event with good statistics to support the Social Networking rabbit hole.
